Shipping
What are your delivery times?
Your order will arrive approximately 7-10 business days from date of purchase (Hawaii, Alaska & Puerto Rico may experience longer transit times). All orders, placed after noon EST will be processed the following business day despite the shipping method. We can only process and ship orders Monday through Friday, excluding holidays. Please allow up to 2 business days for your order to ship.
How much will shipping cost?
Standard Shipping on orders is $5.95.
Standard Shipping on orders $35 or more is FREE.
Expedited shipping options are available for an additional fee and will be listed at checkout. Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays.
Can you provide worldwide shipping?
Yes! Outside of the USA, we’re currently accepting orders from Canada, Germany, France, and the UK. We offer UPS shipping internationally, and duties and taxes will be pre-paid and collected during checkout.
For orders $0 - $99.99 USD, International shipping is $16.95. We offer Free international shipping on orders $100 USD or more!
Orders are typically processed in 1-2 business days and should arrive within 15 business days. Note that while these estimated times reflect the vast majority of shipments, due to uncontrollable local customs clearance processes and inspections, these estimated times could take longer. You pay guaranteed landed costs at checkout; no additional fees are due upon delivery. Subject to local clearance procedures. Package is traceable and your shipping confirmation will include tracking information. Please allow 48 hours for tracking information to update once you receive a tracking number. Local carriers will do the final delivery. If you have additional questions, please contact customer care here.
Please note that International Customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government (the “Fees”). Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.
The Fees are typically determined based on a combination of factors that may include:
• The merchandise's country of origin or manufacture
• The merchandise classification, using a system adopted by the countries that we ship to
• VAT rates are set by the country to which the order is shipping
• Select countries will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process
My Order
How can I cancel my order?
Orders submitted on www.pinkdolphin.com process and ship very quickly. We will do our best to modify an existing order if you contact customer care here, but we offer no guarantee that your order will be canceled or modified. So sorry for any inconvenience this may cause.
What if I receive the wrong product?
Oh no! We’re so sorry about this. We do our best to make sure orders are packaged correctly but sometimes people make mistakes. Please fill our contact form with your order number, photo of all the products received, and a photo of the packing slip with any initials marked clearly visible.
Incorrect orders should be brought to our attention within 14 days of receipt. We may request additional photos of the damaged items so please do not throw them away until you have connected with our team or we will not be able to further assist.
Do you offer exchanges for faulty items?
Any damaged or incorrect orders should be brought to our attention within 14 days of receipt. We may request additional photos of the damaged items so please do not throw them away until you have connected with our team or we will not be able to further assist.
Product
How do I return my product?
Pink Dolphin will accept returns on any orders placed through our website within 30 days of purchase. Please see our returns / exchanges page for complete information. We are only able to accept returns for items purchased through www.pinkdolphin.com If you purchased a Pink Dolphin item from one of our authorized retail partners, please follow that retailer’s return/exchange policy.
Does Pink Dolphin test on animals?
Our products have NOT been tested on animals—we love our fuzzy friends too much.
Is shopping on Pink Dolphin secure?
We understand how important security is to you. Credit card and order data is encrypted and secure. The platform we are hosted on is Level 1 PCI compliant and uses 256-bit SSL certificated to keep order details secure (you’ll see that the shopping cart switches from http to https to show you it’s secure). This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely. Please contact us here with any questions.
