Need to make a return
We’re sorry to hear that it’s not working out. If you are not satisfied with your purchase made through our pinkdolphinskincare.com website we are happy to let you know that you can return any unwanted products that are at least 50% full within 365 days (1 year) from the date of purchase as stated on your invoice/receipt.
Please note that items purchased as a bundle or set must be returned in full in order to be eligible for a refund. Partial refunds will not be offered. Please also note that, except where required by applicable law, gift cards cannot be refunded or redeemed for cash.
Returning Products with Shipping Restrictions: For some products, returns are not accepted by mail due to local/international shipping restrictions. If you wish to process a return, please contact firstname.lastname@example.org
We do not offer store credit or exchanges at this time. However, if you’re unhappy with one of our products, please review the return instructions below.
How to return
We ask you to ensure that the original or a copy of your invoice is included with your shipment. Please confirm the order number, products returned, and return tracking details if purchased by submitting them to the Customer Happiness team by visiting our contact page under “Returns”
Please send your product(s) that you wish to return to your nearest Pink Dolphin warehouse listed below:
PINK DOLPHIN USA LLC
6900 Tavistock Lakes Blvd
Suite 400 PMB 227 Orlando, FL 32827
Returned products are your responsibility until they arrive at Pink Dolphin headquarters.
Though it’s not required, we do recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact us about your return. Please note Pink Dolphin does not incur the cost of return tracking or postage. Only products received by our warehouse can be credited.
If we cannot locate your order number, we are unable to process the refund. Please be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you
We aim to refund you within 12 business days of the product being returned to Pink Dolphin, however these times may be impacted during high volume periods.
All returns will be credited to the original method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing of the returned product(s). You will receive an email notification upon completion of return processing.
Please note this timeframe has been impacted by COVID-19.
We do not provide refunds or exchanges for products purchased outside of Pink Dolphin. You must abide by the return and exchange policies set in place by the authorized retailer you have made your purchase with. Please contact the retailer in question for more details.
If we notice an abnormal pattern of return activity or behaviour then we may connect with you about your returns.
Any abuse of the return policy can result in the suspension of the account and any associated accounts. If this has happened to you, and you think we’ve made a mistake, please contact our Customer Happiness team and we’ll be happy to review it with you. If your account has been suspended and you need to make a return, please contact our Customer Happiness team before sending any products back.
Pink Dolphin maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. Pink Dolphin reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way.